Levity

If you work in logistics or freight, your email inbox isn't just a communication tool. It's a battleground. A chaotic, never-ending stream of quote requests, tracking updates, bills of lading (BOLs), proofs of delivery (PODs), and that one guy who always hits 'Reply All'. For years, the only solution was to throw more people at the problem, leading to burnout and mistakes. It’s a messy business.

I’ve seen countless platforms promise to 'revolutionize' operations, but most end up being another password to remember and another system that doesn't quite talk to your main tools. So, when I came across Levity, a platform claiming to use no-code AI to automate freight email and phone workflows, my curiosity was piqued. But so was my skepticism. Could this actually work without needing a team of data scientists?

Well, I've spent some time digging in, and what I found is… actually pretty impressive. It feels less like another piece of software and more like a new, hyper-efficient team member.

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So What is Levity, Exactly?

Forget the buzzwords for a second. At its heart, Levity is a smart sorting system. Think of it like the most organized person you’ve ever met, but supercharged with artificial intelligence. It connects to your team's inbox and immediately gets to work, reading and understanding your emails and documents just like a human would. But, you know, faster. Way faster. And it never needs a coffee break.

The whole point is to take over the soul-crushing, repetitive work. Sorting emails, pulling out key information, and routing it to the right person or system. This isn't just about setting up a few simple 'if this, then that' rules. This is about teaching an AI to recognize nuance—the difference between a hot quote request from a major client and a routine tracking update. And the best part? You don't need to write a single line of code to do it.

How Levity Puts Your Email on Autopilot

The real magic, for my money, is in the workflow automation. It's one thing to sort emails into folders; it’s another thing entirely to turn an email into a completed task without anyone lifting a finger. Let me paint a picture.

Automated Triage That Actually Understands Your Business

Imagine a new email hits your operations inbox. It's a multi-page PDF from a new customer requesting a quote for a tricky LTL shipment. Normally, someone has to open it, figure out what it is, maybe forward it to the quoting team, and manually enter the details into your Transportation Management System (TMS). This takes time. And if that person is swamped, that hot lead goes cold.

With Levity, the AI identifies it as a 'Freight Quote Request'. It then automatically extracts the key details—origin, destination, weight, dimensions—and can even push that data directly into your TMS to create a new entry. Your quoting specialist gets a clean, actionable task instead of another unread email. That's not just efficiency; that’s a competitive advantage.

Unlocking the Data Trapped in Your Inbox

I've always said that a company's inbox is one of its most valuable, yet least-used, data sources. Levity seems to agree. The platform doesn't just process information; it analyzes it. The dashboard can give you a bird's-eye view of your operations, answering questions you probably haven’t had the time to ask:

• What are our most common request types?
• What’s the general sentiment of our customer emails? Are they happy? Frustrated?
• How many new leads came in through email this week versus last week?
• What's the workload ratio across the team? Is Bob getting slammed while Sarah is waiting for work?

This transforms your inbox from a reactive chore into a proactive source of business intelligence. And that’s a pretty big deal.

No-Code AI is More Than a Buzzword

The term 'no-code' gets thrown around a lot. Sometimes it just means 'slightly easier to use'. But here, it feels genuine. Levity provides ready-to-use templates for common logistics tasks, but its real power lies in letting you build your own custom AI models. You train it by showing it examples. You’d take a bunch of emails and say, 'These are urgent quote requests,' and 'These are standard billing questions.' After a few examples, the AI starts to learn the patterns. It's intuitive.

This democratizes AI. You don’t need to beg your IT department or hire an expensive consultant. The operations manager, the person who actually understands the workflow, can build and refine the automation themselves. This is how technology should work—empowering the user, not creating another barrier.

Wait, It Handles Phone Calls Too?

Yep. This was a surprising feature I found. Alongside its email capabilities, Levity offers PhoneAI agents. These aren't just robotic IVR systems. They're AI agents designed to handle outbound calls for things like sales prospecting or operational follow-ups. While the main focus seems to be email, this addition shows they’re thinking about the entire communication ecosystem, which is smart. It’s one thing to clear the inbox; it’s another to proactively clear the call list too.

The Real Talk: Benefits, Drawbacks, and Cost

No tool is perfect, so let’s get into the nitty-gritty. In my experience, there are always trade-offs.

The upside is obvious. You save an immense amount of time and mental energy by automating manual tasks. It empowers your team, integrates with tools you already use (like your TMS), and gives you visibility into your operations you didn't have before. The testimonial from Luke Genny on their site says it all: “It moved faster than I thought it could… my team loves using it. They made it easy.”

On the flip side, there are things to consider. The effectiveness of a custom AI model is entirely dependent on the quality of the data you feed it. If your historical data is a complete mess, you'll have some cleanup to do first. Garbage in, garbage out. There’s probably a bit of a learning curve, as with any powerful platform. You'll need to invest some time upfront to get it humming perfectly. As for pricing, it’s not listed publicly on their site. This usually means it's a 'Book a Demo' and custom quote situation, which might be a barrier for smaller operators just starting out. You have to be ready to have a conversation with their sales team.

So, Who Is This Really For?

I think Levity is a fantastic fit for established freight brokers, 3PLs, and logistics companies who feel like their team's primary job has become 'managing an inbox'. If your team is spending hours a day just sorting, reading, and manually entering data, then the ROI here could be huge. It’s for the operations manager who knows there has to be a better way but doesn't have the technical resources to build a custom solution from scratch.

If you're a one-person-show, it might be overkill. But for a team of 5, 10, or 50? This could be the tool that lets you scale your freight volume without having to scale your headcount at the same rate.

Final Thoughts

Look, the quest to solve the inbox overload problem is an old one. But Levity’s approach feels different. It's targeted, intelligent, and accessible. By focusing on a specific industry's pain point and empowering non-technical users, they’ve built something that feels genuinely useful, not just technically clever. If you’re tired of watching your team drown in manual email work, I’d say Levity is definitely worth a look. It might just be the liferaft your operations team has been waiting for.